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Mobile Warranty Coverage, Terms & Conditions


All Risk Coverage/Damage due to:

(Launching Promo valid for signup before 30th September 2014 only)

(Provide protection coverage for all newly purchased Mobile equipment which covers the loss and damage caused by accidental damage, lightning & flood.)


  1. Flood
  2. Lighting
  3. Accidental Damage or Unintentional Damage (e.g. drop, fall or liquid spill)


Extended Warranty coverage due to:

(Extend manufacturer warranty up to additional 1 year from the date of purchase for the Mobile devices)


  1. Failure of mechanical or electrical parts due to manufacturer defect
  2. Accessories such as charger, battery & etc will not be cover under extended warranty.
  3. Coverage for extended warranty will follow each mobile manufacturer warranty policy.

Terms & Condition for All Risk & Extended warranty coverage:

  1. All risk coverage will in force on 2nd month till 7th from the date of purchase of the insured product.
  2. All risk coverage is non renewable & claim can be done only once during coverage period.
  3. Under All Risk coverage the damage to the insured device will be repair or replace the damage parts or component.
  4. In the case of damage beyond economic repair, customer will be given a replacement unit with the same brand & model type or different model at equivalent value.
  5.  The damage must not be the result of negligence, carelessness or intentional.
  6. Extended warranty applicable during 2nd and/or 3rd year of purchase of the insured products.
  7. Extended warranty will cover repair work and replacement of parts and component that fails to operate due to result of mechanical or electrical breakdown.
  8. Coverage includes repair fees & replacement of parts or component which fails to operate.
  9. Extended warranty only applies to selected branded Mobile devices.
  10. Devices which sign up for All Risk or Extended warranty must be purchased in Malaysia only.
  11. Registration for Extended warranty must be register within 7 days from date of purchase of the device.
  12. Excel SLA Sdn Bhd reserves the right to suspend or terminate the program at any time as it deems necessary. Appropriate advance notice as determined by Excel SLA Sdn Bhd shall be given to the MEMBER.
  13. Excel SLA Sdn Bhd reserves full right to reject any claims for repair if the claim made is false or fraudulent or intentionally exaggerated or if any false declaration or statement is made.


Exclusion for All Risk & Extended warranty:

  1. Software failures & loss of file and data
  2. Damage due to fraud, dishonesty or wilful acts or any intentional acts
  3. Claims under manufacturer’s warranty
  4. Wear & Tear


*Other Terms & Conditions Apply